SUPPORT

STEAM TROUBLESHOOTER

The troubleshooter is the fastest way to get help with Steam-related issues. It can provide immediate answers to the most common Steam problems, and can also help you contact Steam support when you need help with a more complicated issue.

OTHER FREQUENTLY ASKED QUESTIONS

If you're using Steam and running into trouble, you may find a solution in our more general list of Frequently Asked Questions.

MESSAGE BOARD

For issues not covered in the FAQ, the online forums on this website are another resource worth investigating.

SUBSCRIBER AGREEMENT, BILLING, AND ONLINE CONDUCT

When you install Steam, you agree to be bound by the Steam Subscriber Agreement. The billing policies for Steam can be found here [coming soon]. Also, please refer to the online conduct rules for Steam and the Steam network.

CYBER CAFÉS

If you operate a gaming venue, Valve's Official Cyber Café Program lets you offer Steam games to your customers.

CONTACT INFORMATION

If your issue is not addressed in any of the above pages, use these email addresses to get in touch with the Steam team directly. (We'll do our best to answer your questions in a timely manner.)

For support inquiries:
Steam Troubleshooter

For business inquiries:
biz@steampowered.com

For feature suggestions:
Suggestions / Ideas forum