FREQUENTLY ASKED QUESTIONS
QUESTIONS, ANSWERS, TROUBLESHOOTING...
STEAM BASICS
- What is Steam?
- Where can I get Steam?
- Will I still be able to buy Valve's games in stores?
- What products are available through Steam?
- What games do retail CD Keys give access to on Steam?
- Is Steam really free?
- What are the system requirements for Steam?
- I found a third-party download site hosting copies of CZ models and other CZ files that upgrade my copy of Counter-Strike. Can I download and use these?
- Can I distribute copies of any files in the Steam cache?
TECHNICAL SUPPORT
- I'm getting an error saying I can't connect to Steam right now. Why?
- How can I have a LAN party or similar event using Steam?
- Which ports must be open in order to use Steam?
- How do I use custom content in Counter-Strike?
- What does it mean when I get a "Ticket expired" error in Steam?
- I've got Steam installed - why can't I connect?
- Why is there non-Steam information in my Steam cache files? Is Steam Spyware?
- Do I have to be connected to the Internet when I play Steam games?
- Why am I having trouble connecting after a recent Steam update?
- Why is my Norton firewall reporting that Valve's trying to infect my computer with a "trojan horse"?
- Does Steam collect or share my personal information?
- Sometimes my mouse locks up or stops working while I'm playing Steam games. What should I do?
- When I try to play a Steam game, I get "Steam Error 108: The Local Steam service is not running." What should I do?
- Why do I get a message saying "Invalid STEAM UserID Ticket" whenever I connect to my LAN server?
- How do I stop Steam from running automatically when I start my computer?
- I'm getting a "This game is currently unavailable" message. What gives?
- How do I install and use mods in Steam?
CAFE QUESTIONS
- What is the Official Valve Cyber Café program?
- Why should my café become part of the Official Cyber Café program?
- How much does it cost to be in the Official Cyber Café program?
- I've heard there's a special version of Steam for Café owners. What, exactly, is different about the "Café version" of Steam? How do I get it?
- Am I required to license all of my computers?
- Do I have to use a different email address for each computer when I install Steam?
- Can I use games that I bought at a store in my café?
- Do all of my computers have to have Internet access to use Steam?
- Can I run a Steam content server at my café?
- Is it possible to pass login info to Steam from the command line?
- How many cafes have joined the official program?
- I use a multi-computer administration program to configure and manage my computers & it doesn't seem to work with Steam. What do I do?
- Under what circumstances do I have to get a "Tournament License"?
- How do I set up my Cyber Café to work with Steam?
- Steam is not working in my café. What's up?
BUSINESS QUESTIONS
- Can I be a Steam content provider?
- When will Steam be available for Linux?
- I'm a game developer. How can I make my game available through Steam?
- How does Steam work?
- I run a gaming venue. Can I offer Steam games to my customers?